Fazer is one of the most loved brands in Finland and as a result, the consumer’s lasting interest to the brand acted as the foundation for the new online store. The company has created strong brands with consistency, engaging the consumers across brand encounters and constant renewal to stay relevant in the customers’ minds. These attributes served as the initial design drivers in the development of the customer journey.
Since the beginning of the project, Fazer aspired to build a fast-to-market solution. With agile methods and the Shopify platform, the development and design of the service was quickly refined with the client and the end-users. What’s truly remarkable is that the online service was up-and-running in less than four months. An external Shopify vendor was in charge of the technical front and back-end implementation of the store.
The online Fazer Candy Store provides customers with an enjoyable UX and clear UI. It offers a carefully designed customer experience that covers the entire customer journey from the selection phase to purchasing, ordering, unboxing and enjoying the products. As a result, it has been driving sales through digital channels ever since the beta versions debut in April 2018.
The concept is flexible and scalable. It supports for example seasonal themes, new concept ideas and campaigns within the same platform. We produced the visual concept, interface, layouts, color choices, animations and transitions of the online store.
The store experience was topped with a unique package design concept: Online Exclusive boxes that cannot be purchased anywhere else. These candy boxes are a next level gifting experience for friends of Fazer living abroad and people looking for iconic gift ideas for themselves or their friends and family.
Project period from a concept to a running website
Most loved candy box on the website
Average feedback rate on 1-5 scale